Can’t reach Perplexity support? What to do
General steps, not an official fix from Perplexity. My AI Gripe is independent and isn’t affiliated with any AI company.
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Official links
What to try first
- Use the company’s official help center or in-app chat. Ask the bot to hand you to a human in the same conversation.
- Keep one case open and reply to it, rather than opening new ones. Write down the case ID.
- Be specific: the date, what you want them to do, and what you already tried. Our free message builder writes it for you.
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More Perplexity guides
Not working or down · Usage limits · Refunds and billing · Locked out or banned · Missing chats or work · Quality got worse
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