Perplexity refund or billing problem? What to do
General steps, not an official fix from Perplexity. My AI Gripe is independent and isn’t affiliated with any AI company.
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Official links
What to try first
- Find where you subscribed: the website, Apple, or Google Play. Each one handles cancelling and refunds separately.
- Screenshot your cancellation confirmation, the charge and your plan page before you contact anyone.
- Ask the company for a refund in writing, through its own help center. Our free message builder writes it for you.
- If they don’t fix a charge you didn’t authorize, your bank or card issuer can dispute it.
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More Perplexity guides
Not working or down · Usage limits · Locked out or banned · Missing chats or work · Reaching a human · Quality got worse
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