Codex chats or work missing? What to do
General steps, not an official fix from OpenAI. My AI Gripe is independent and isn’t affiliated with any AI company.
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What to try first
- Don’t delete or reinstall anything yet. Missing items often come back once a sync or an outage clears.
- Check the status page, then sign out and back in, and look on another device or in the web version.
- Check the archive, the search, and any export or data-download option.
- Contact support with what went missing, when you last saw it, and the exact error. Ask them not to purge the data while they look.
Reports on My AI Gripe
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More Codex guides
Not working or down · Usage limits · Refunds and billing · Locked out or banned · Reaching a human · Quality got worse · Agent broke my code
Same problem, other products
ChatGPT · Claude · Claude Code · Sora · Gemini · Gemini CLI · GitHub Copilot · Microsoft Copilot · Cursor · Grok · Perplexity